Rise Up Real Estate, operating under the RiseUp Holding brand (“Rise Up”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share personal information when you visit riseupholding.com, submit an enquiry, interact with our advertisements, communicate with our team, or use our real estate services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name

• Email address

• Phone number

• WhatsApp number

• Property preferences and requirements

• Information submitted through contact, property enquiry, brochure request or registration forms

• Communications you have with our team by email, telephone, WhatsApp or other channels

When you use our website, we may also automatically collect certain technical and usage information, such as:

• IP address

• Browser and device information

• Pages visited and actions taken on the website

• Referral source

• Advertising and campaign information

• Cookie and similar technology data

2. Meta, Facebook and Instagram Lead Forms

If you submit your information through an advertisement or lead form on Facebook or Instagram, Meta Platforms may provide the information you submitted to Rise Up Real Estate.

This may include your name, phone number, email address and any answers you provide through the lead form.

We use this information to respond to your enquiry, provide relevant property information, contact you regarding your request and, where permitted, communicate with you about properties, projects and services that may be relevant to your interests.

Meta's own collection and processing of information is governed by Meta's applicable privacy policies and terms.

3. How We Use Your Information

We may use personal information to:

• Respond to property enquiries and requests

• Provide information about properties, developments, pricing and availability

• Arrange calls, meetings and property viewings

• Send requested brochures, floor plans or other property information

• Assist with buying, selling, renting or investing in real estate

• Manage and follow up with prospective and existing clients

• Communicate through phone, email, WhatsApp or other appropriate channels

• Maintain and manage our customer relationship management systems

• Measure the performance of our website and marketing campaigns

• Improve our website, advertising and services

• Prevent fraud, misuse and security incidents

• Comply with applicable legal and regulatory obligations

Where required by applicable law, marketing communications will be sent on the basis of appropriate consent or another permitted